Terms & conditions

1. Who you are dealing with

is the firm that owns and operates the café. Café Mellow is our brand name. Where these terms say “we”, “us” or “our”, they mean . Where they say “you”, they mean anyone ordering from us or using this website.

Our single location is at the address above, near Bungalow Stop on Avinashi Road, Tiruppur. We do not operate any other branch, and we have not authorised anyone else to trade under our name.

2. Using this website

You are welcome to browse, read and share this site. The photographs, the logo, the menu descriptions and the written text are ours. Café Mellow and the Cm device are trade marks of — please don't reuse any of it for another business without asking us first.

We keep this site as accurate as we can, but menus change, items sell out and prices move. The prices shown here are indicative. The price you pay is the one on the bill at the counter on the day. Food prices shown include GST at the rate printed on our menu; that rate can change if the law changes.

Photographs of food are serving suggestions. Decoration on custom cakes is hand-made, so no two are identical.

3. Placing an order

• An order exists only once we have confirmed it back to you — in person, on the phone, or on WhatsApp. A message you have sent and we have not answered is not a confirmed order.
• For custom cakes we agree the design, the weight, the final price and the collection time before anything goes into the oven.
• Custom themes, photo prints and tiered cakes normally need 24–48 hours' notice. Peak dates — New Year, Valentine's Day, Christmas — fill up well before that.
• An advance payment holds the slot. The balance is settled when you collect.
• We may decline an order we cannot make properly, or one that asks us to copy artwork or a trade mark we have no right to use. If we decline after taking an advance, we refund it in full.

4. Food, allergies and diet

• Our kitchen is entirely vegetarian, and everything from our bakery is 100% eggless. That applies to every item, on every day, with no exceptions.
• We handle nuts, dairy, wheat, soy and gluten in the same kitchen and often on the same equipment. We cannot promise that any item is completely free of traces of them.
• If you have an allergy or a Jain requirement, tell us before you order and we will tell you honestly what we can and cannot do. We would rather turn an order down than take a risk with your health.
• Cakes and pastries are fresh, unpreserved food. Keep them refrigerated and eat them the same day where you can.

5. Prices and payment

We accept UPI, credit and debit cards, and cash at the counter. Taxes are charged as the law requires and shown on your bill. Our GSTIN is printed above and on every invoice we issue.

If an item is listed at an obviously wrong price — a typing slip on this website, for instance — we will tell you the correct price before taking the order, and you are free to walk away.

6. Collection and delivery

How collection and local delivery work is set out on our collection & delivery page, which forms part of these terms.

7. Cancellations, remakes and refunds

Set out in full on our returns & refunds page, which also forms part of these terms. In short: if we got it wrong, we fix it or refund it.

8. Your personal information

What we collect and what we do with it is set out on our privacy policy. We do not sell your details to anybody.

9. Things outside our control

Power cuts, floods, strikes, transport failures, supplier failures and similar events can stop us delivering on time. If that happens we will contact you as early as we can and either reschedule or refund. We are not liable for losses beyond the value of the order itself.

10. Limits on our liability

Nothing here limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot be signed away. Subject to that, our liability for any order is limited to the amount you paid for it.

11. Complaints

Tell us first — most things are settled the same day. Our grievance officer is named below and reads the inbox personally.

12. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Tiruppur, Tamil Nadu.

13. Changes to these terms

We may update this page. The version published here is the one that applies to orders placed after it was published. The date at the top tells you when it last changed.