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Last updated August 2026Returns & refunds
Food isn't like a shirt — we can't take it back and sell it again. So this page really covers two things: when we remake something, and when we refund it.
1. If something is wrong with your order
Tell us as soon as you notice — at the counter, or by phone or WhatsApp on the same day. A photograph helps a great deal.
If the cake is not what we agreed — wrong flavour, wrong message, wrong colour, or damaged when we handed it over — we remake it or refund it. That has never been up for discussion and it never will be.
2. What we cannot refund
- A cake that has been eaten, or mostly eaten.
- Damage that happened after the order was handed over to you, or to a rider you arranged yourself.
- A change of mind about flavour or design after the cake has been baked.
- A finished custom cake not collected within 24 hours of the agreed time.
Food safety rules mean we cannot resell returned food, so we cannot accept a return simply because plans changed. We hope that's understandable.
3. Cancelling a custom cake
| More than 24 hours before collection | Full refund of the advance |
|---|---|
| Less than 24 hours before collection | Advance is not refundable — it covers ingredients and work already done. If we have not started, we say so and refund what we can |
| After the cake is finished | No refund, but the cake is yours to collect |
4. Cancelling a food order
Tell us before it goes on the heat and there is nothing to pay. Once cooking has started we cannot cancel it, because it cannot be sold to anyone else.
5. If we cancel
If we cannot deliver your order — an equipment failure, an ingredient we cannot source, anything else — we tell you as early as we can and refund you in full, with no deduction.
6. How refunds are paid
| We approve the refund | Within 48 hours of you raising it |
|---|---|
| UPI | 3–5 working days |
| Credit or debit card | 5–7 working days, depending on your bank |
| Cash | In cash, at the counter |
Refunds always go back the way you paid. We cannot refund a card payment in cash, or a cash payment to a bank account — that's a rule we're required to follow, not a preference. Once we've sent it, how quickly it appears is up to your bank.
7. Raising it with us
Call or WhatsApp , or email . Have your order details and a photograph ready if there's something to see.
If you are not satisfied with the answer, escalate to our grievance officer:
Nothing on this page affects your rights under the Consumer Protection Act, 2019.
8. Honestly, though
We would much rather hear about a problem than read about it later. Come and tell us. In four years we have remade more cakes than we have argued about, and we intend to keep that ratio.